The importance of empathetic communication in the corporate world

Humans began to feel the need to communicate as soon as they began living in society, whether to raise awareness or express their culture or feelings. Throughout history, communication has always been important for progress and development.

Communication has evolved alongside humanity. Rigidity has given way to empathy, where listening and putting oneself in another's shoes has brought significant gains in all aspects.

In the corporate environment, people often believe they are communicating adequately. However, they are often just providing information. Therefore, simply providing information does not guarantee that the other person understands what you meant. communication process it is essential that an exchange takes place.

One of the most effective ways for this process to happen is to practice empathic communication, with a active listening and mindfulness to the signals. Empathic communication means understanding the other person's individual perspective, understanding what they need, and how the organization can drive them to good results.

There are several ways to promote empathetic communication with your team, such as:

• Working in a harmonious environment that respects each person's individuality undoubtedly contributes to well-being and productivity.
• Investing in actions and projects that bring more affection and support into daily life allows managers to gain greater trust from their team and strengthens interpersonal relationships.
• Listening to opinions and positions often ends up being enriching.
• Not passing judgment on each person's choices and experiences is ethical and should be practiced.
• Empathetic communication should also be present in feedback. Sharing experiences and mutual understanding ultimately prove to be the best path to a solution.

There's no magic formula for successful communication in organizations. It requires a lot of commitment and empathy. Consider whether your speech and gestures are consistent with your actions. Would you like others to act this way toward you? If so, continue; if not, rethink!

A team only achieves good results if the leader is team-focused.

Author: Neliza Ferraz – Communications Coordinator of the Aço Cearense Group